The role...
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?
Reporting to the Assistant General Manager/Night Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).
What it looks like....
* Creating tell-your-mates experiences for guests
* Being a friendly face and go-to person for guests, contractors and visitors
* Inspiring and informing guests on local attractions and goings-on
* Welcoming guests when you check them in and leaving a great impression when you check them out
* Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
* Handling out-of-hours guest queries for other edyn properties
* Building relationships with guests that make them want to come back
* Being an active member of the team in meetings and development sessions
* Patrolling the property to make sure it’s safe and secure, and dealing with any issues
* Being accountable for health and safety at your property overnight
* Preparing and reviewing reports in preparation for the day ahead
* Cleaning areas of the property and carrying out ad hoc tasks where needed, such as moving linen
* Being happy working both on your own and as part of a team
* Taking payments, handling cash and reconciling the books at the end of the day
* Actively looking for opportunities to grow revenue and occupancy
* Identifying upselling opportunities
What you'll need...
* Experience in a customer-facing role
* Intuitive customer service skills
* Natural influencing skills with a knack for managing expectations
* Reliable decision-making
* Confidence to act quickly and take smart risks based on insight
* Strong grasp of spoken and written English
* Impeccable attention to detail
* Confidence using IT systems and software (including Microsoft Office)
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