Complaints Advisers (Quality Checking), Cirencester
This role involves quality checking decisions made by Complaints Advisers regarding complaints about advice. You will act as a quality gatekeeper, conducting checks on non-complex complaint investigations, supporting the Client Liaison division, and serving as a point of contact for team discussions on complaint outcomes. Ensuring complaints are handled fairly and cost-effectively is essential.
Who we’re looking for:
* CII Level 4 Diploma in Financial Planning (or working towards), or equivalent experience.
* Experience in regulated complaint handling within the financial services industry, including quality control.
* Broad experience in complaints across advice, product, and service areas.
* Ability to resolve complaints appropriately, balancing client needs, adviser input, and business considerations.
* Effective communication skills for escalation and collaboration.
* Calmness and professionalism in challenging situations.
* Strong problem-solving skills for technical complaint issues.
* Ability to build trusting relationships internally and externally.
What’s in it for you?
* Private Medical insurance for you and your family via BUPA.*
* Protection benefits including 10X life cover, PHI, and critical illness.*
* Non-Contributory Pension starting at 10%, increasing to 15% with service, plus pension matching.
* Parental leave: 6 months full pay.
* 28 days holiday plus bank holidays, with options to buy additional days.
*Note: Benefits may not apply to Fixed-Term Contracts.
Flexible Working
We support flexible working arrangements to suit various lifestyles, including part-time, remote, and flexible hours. Feel free to ask about how we can accommodate your needs.
Inclusivity and Adjustments
We are committed to diversity and inclusion. If you need reasonable adjustments during the recruitment process, please contact us via email.
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