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Housekeeping Coordinator, The Savoy, London
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has hosted royalty, world leaders, and legends of stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, along with a very competitive benefits plan.
Job Description
Job title: Housekeeping Coordinator
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £32,000 (including service charge)
Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring high attention to detail. A strong level of initiative and team spirit is essential in this role.
You will be accountable for:
* Handle all internal and external calls to housekeeping and distribute information efficiently through full utilization and monitoring of Opera, REX, and RSM
* Work on a rotational basis – mornings, evenings, and weekends
* Set teams up for success through undertaking schedules, task lists, guest preparation, and other administrative tasks
* Support leadership and be able to cover supervisory support
Your key responsibilities & contribution will be:
* Oversee staffing levels, timesheets, holiday requests, sickness
* Deal with all telephone calls and requests
* Maintain close communication with Front Office
* Liaise with Front Office reception regarding rooms
* Liaise with Floor Housekeepers
* Deal with Contractors
* Perform general office duties
* Prepare for all arrivals and in-house guest requirements
* Assist in any duties required for the smooth running of the department
* Record Lost & Found items and handle inquiries
* Carry out floor supervisor duties when required
* Comply with any reasonable requests by the Supervisor and Hotel Management
* Ensure all internal and external calls are handled according to service standards
* Maintain knowledge of all telephone systems
* Ensure clear communication channels with all departments to facilitate guest service
* Coordinate housekeeping and rooms to ensure smooth daily operations
* Maintain excellent service standards with a focus on guest experience
Qualifications
What you will need to do this role:
* Excellent communication skills, both verbal and written, with the ability to communicate effectively at all levels
* Proven organizational skills and ability to work independently
* Enthusiastic and positive attitude with the ability to build trusting relationships
* Ability to multitask and problem solve in a fast-paced environment
* Keen eye for detail
* Flexibility to work different shifts – mornings, evenings, and weekends
Please note that we value flexibility and multi-skilling, and you may be asked to perform different tasks from time to time to meet guest and colleague needs.
Additional Information
What’s in it for you?
* Competitive salary and benefits including pension and life assurance
* 31 days of holiday including public holidays (increasing to 33 days after 5 years)
* Cashback scheme for healthcare and wellbeing expenses including Perkbox
* Special rates for colleagues, friends, and family at The Savoy and across Accor hotels worldwide
* Discounts at Fairmont and Raffles hotels worldwide, including friends & family rates
* Free stay at The Savoy after successful probation
* 50% discount at American & Beaufort Bars, Afternoon Tea, spa, and florist
* Discounts at Gordon Ramsay's restaurants and other outlets
* Laundry services and dry cleaning for colleagues
* Gym facilities and Virgin Active membership discounts
* Employee assistance program
* Annual eye test and glasses reimbursement
* English language classes
* Colleague restaurant and retail discounts
* Interfaith prayer room and wellness room
* Cycle to work scheme
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