Job reference 336511 Account Retention Sales Advisor - Hybrid/Peterborough, AA500 22.5 days annual leave, plus bank holidaysPermanent, Full time / 34 hours Peterborough Mail Centre / 3 days per week in office At Royal Mail, we’re passionate about delivering a first-class service, and that begins with our people. As a result of sustained growth, we’re looking for an engaging and driven Account Retention Sales Advisor to join our Inside Sales team and help grow long-term relationships with our valued business customers. In the role you will focus on retaining and developing customer accounts, identifying opportunities to increase revenue and improve customer relationships. You’ll proactively manage communications across phone, email and digital channels, ensuring every interaction is professional, informative, and tailored to the customer’s needs. You’ll also play a key part in delivering sales campaigns, supporting proposal and pitch development, and accurately maintaining our CRM to capture sales activity. Whether managing inbound enquiries or making outbound calls, your goal is to provide outstanding service while hitting key revenue and performance targets. About the role You will proactively retain and grow existing accounts through tailored outreach Understand customer needs and match them with Royal Mail products and solutions Use CRM systems to manage contacts, opportunities, and reporting Maintain clear communication with internal teams to support customer delivery Comply with regulatory standards and uphold ethical sales practices About you Strong verbal and written communication skills Persuasive and customer-focused with a positive attitude Comfortable using digital tools, CRM systems, and standard business software Empathy, adaptability, and a high level of self-motivation Some experience in sales, retail, or customer service is a plus, but not essential for the right person Next Steps The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*. • Supportive and generous company sick pay • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to perm employees Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: 1st April 2026. Please note, this advert may close early if the appropriate number of applications has been reached. LI-HybridLI-POST LIMRT