Data Analyst
Based at Raynesway, Derby, this role focuses on using data to assess performance levels, support service delivery to retailers, and facilitate continuous improvement initiatives.
Key Accountabilities
* Monitor and use performance data to promote continuous improvement across teams.
* Source, collect and extract accurate data, working with the business to enhance data sharing.
* Collaborate on specific projects or day‑to‑day improvement ideas as part of a team.
* Report performance data for the metering field force to ensure SLA and KPI compliance.
* Support the Metering Operations Manager and Field Manager identifying gaps in reporting and developing new measures.
* Gather data and produce reports on meter reading schedules, customer service visits and services, collaborating with leaders and planners to improve reporting.
What You’ll Bring To The Role
* Excellent communication skills and the ability to work with a range of stakeholders.
* Customer service skills to provide the best service possible.
* Experience producing reports using large datasets.
* Proficiency in IT software such as Word, Excel and PowerPoint.
Benefits
* Competitive Salary £28,000 - £32,000.
* 25 days holiday plus bank holidays, with the option to buy/sell up to 5 days per year.
* Annual bonus scheme up to £1,500 per annum based on company performance.
* Leading pension scheme – employer doubles contribution up to 15% when you contribute 7.5%.
* Sharesave – discounted share purchase scheme.
* 10% monthly discount with Busy Bee Nurseries and one‑week free childcare.
* Dedicated training and development through the Academy.
* Electric vehicle scheme and retail offers.
* Family‑friendly policies.
* Two volunteering days per year.
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