Job Description
Manpower are currently seeking an interim, Events Operations Coordinator to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment.
The position is based at Blackfriars on London’s Victoria Embankment, just a short walk from Blackfriars tube. This is a full-time temporary role to run until mid-August 2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is up to £52,500 per annum pro rata, depending on experience.
The role currently offers hybrid working, with 2 days working from the Blackfriars office with the remainder of the week working remotely. Full flexibility is required as per the needs of the business.
Context & Main Purpose of Job
In 2023, Personal Care signed a partnership with FIFA, acquiring the rights to activate the Personal Care brand portfolio across the multiple FIFA tournaments. This role is critical in driving the strategy, planning, execution and delivery of the event operational aspects of FIFA tournaments, as well as other global & regionally acquired sport partnership properties. This role requires an energetic, self-starter with experience working in the event operations, ticketing, hospitality and guest experience space and a proven ability to deliver and manage complex projects. The incumbent will be highly competent at relationship building and events operations, ticketing and guest management – both internally within the Partnerships, Marketing, Legal, Communications, UniOps, Procurement, IT, Security teams & beyond into other functions / as well as with multiple external rightsholder partners/ agencies.
We are looking for a candidate to support our ticketing team for the upcoming international tournament. Candidate will be highly competent at relationship building and events operations, ticketing and guest management – both internally within the Partnerships, Marketing, Legal, Communications, UniOps, Procurement, IT, Security teams & beyond into other functions / as well as with multiple external rightsholder partners/ agencies. To have a comprehensive understanding of how to deliver successful and impactful events operations, IT, ticketing & guest experiences to achieve the stated consumer & business objectives on-brand, on-time & on-budget is essential.
Key Responsibilities / Focus Areas
Ticketing Operations
* Support ticketing strategy to maximise RoI; allocate to teams, establish rules/processes; manage allocation and requests from ticket leads – and be main point of central co-ordination.
Guest Experience, Activations & Comms
* Support guest experiences and work with Partnership/Marketing & Event Ops lead & external creative agencies and global, host market, and brand team members as required to execute these brilliantly
* Support the team leading for Golden Game guest journey through stadiums, MCB exp, UL Houses, brand activation areas & fan festivals working with Event Ops, M&P team, host markets & agencies to create a brilliant guest experience suite for all personas.
* Support guest communications required for full suite of guest experiences
* Work with travel team to support suite of guest travel programmes (flights, on ground
* transport/experience, visas) at global level & info for local
Key Skills & Knowledge
Experiences & Qualifications
* Proven experience in managing event operation projects
* Ability to build positive external and internal relationships across several cross-functional teams including Marketing, UniOps, Legal, Business Integrity, Data, Supply Chain etc.
* Existing comprehensive understanding and experience of internal ways of working, processes and platforms
Skills
* Ability to Prioritise: manage multiple projects concurrently in a high-pressure environment
* Problem Solving: can overcome unpredictable challenges, solving these in a seamless way to the highest possible service standards
* Confident Communicator: strong inter-personal and relationship building skills, presenting skills
* Commercially Competent: understand KPI reporting and tracking, financial forecasting, budget management
* Attention to detail
Blackfriars working environment:
* Iconic location on the Victoria embankment, modern working environment
* Short walk from Blackfriars station
* Staff shop discounted products
* Free tea & coffee facilities
* Onsite Deli and a restaurant open for breakfast and lunch
* Gym is available for use subscription required.