Job Title and Location
BBC Scotland Security Support Officer – BBC Dumbarton & BBC Pacific Quay
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self‑development.
Responsibilities
* Ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively review the Assignment Instructions, familiarise oneself with changes and suggest amendments that improve the level of service.
* Obtain and wear a front‑line licence in either Security Guarding or Door Supervision, and a CCTV PSS SIA Licence; renew your licence 16 weeks before expiry and complete any additional contractually required courses.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work systematically, methodically and in an orderly manner.
* Complete an accurate, detailed notebook entry promptly after any incident for use in the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client, ensuring check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions.
* Call emergency services and the Communication Centre to report all incidents.
Health & Safety
* Look out for and immediately report any Health & Safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
Training & Development
* Fully and satisfactorily complete all required competency training.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
Qualifications
* Previous security experience.
* Valid SIA Licence.
* SC Clearance desirable.
Benefits
* Flexible benefits scheme, including dental insurance, dining cards, coffee clubs, and technology purchases.
* Virtual GP access for you and household members.
* Financial wellbeing assistance through a Salary Finance scheme, including partial earned pay advance and competitive loans.
* Access to high‑street discounts via the MiDeals platform and a cycle‑to‑work scheme.
* Life cover of the greater of your equivalent annual salary or a minimum of £10,000.
* Save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
* Recognition through Mitie Stars with monthly cash prizes and a potential top prize of £10,000.
* Diverse training and development opportunities via a wide range of learning resources.
Equal Opportunity / Reasonable Accommodation
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need any reasonable adjustments, changes or a different approach during the recruitment process, please let us know.
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