Join Carsa as an Order Fulfilment Specialist – Be Part of the Future of Car Buying
Location: Park Gate Head Office (moving to Hedge End soon)
Salary: £30,000 per year
Hours: 5-day working week (Monday–Sunday) + 1 weekend off per month
About Us:
At Carsa, we're transforming the UK's car buying journey. Our goal? To deliver a seamless, convenient, and affordable omni-channel experience with unbeatable choice, great value, and exceptional service.
We combine AI, automation, and data-driven insights to give customers a smarter, smoother way to buy their next car.
The Role
As an Order Fulfilment Specialist, you'll be the link between our customers, lenders, and sales team. You'll make sure every step of the finance and handover process is smooth, compliant, and customer-friendly.
You'll:
* Present and process finance & warranty options clearly and confidently
* Work with lenders, underwriters, and internal teams to secure approvals
* Support customers through the vehicle handover process
* Ensure all regulatory requirements are met (FCA, SAF, GDPR)
* Act as a compliance champion while delivering a great customer experience
What We're Looking For
Strong knowledge of vehicle finance products & FCA regulations
Experience in a Finance & Insurance (F&I) automotive role (preferred)
Clear, confident communication – able to explain complex info simply
Organised, detail-focused, and great with admin
Comfortable using CRM systems & lender portals
Collaborative, customer-focused, and results-driven
Why Join Carsa?
* Full FCA training & compliance support
* Company events & team culture
* Staff car purchasing discounts
* Life Insurance & Critical Illness Cover (after qualifying service)
* Birthday day off
* Referral bonuses
* 28 days holiday (incl. bank holidays) – increases with service
* Free parking
* Clear development & career progression opportunities
Our Values
Customer-Centric Innovation – Making car buying easy, transparent & enjoyable
Innovation & Agility – Staying ahead in a fast-changing industry
Collaboration & Integrity – Stronger together
Sustainable Growth – Building responsibly for the future
Ready to drive your career forward?
Apply today and help us shape the future of automotive retail at Carsa.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Work Location: In person