About the role
We’re looking for a Design Manager to uncover opportunity in everything—from large, ground-breaking projects to small improvements that make an immediate difference. As Design Manager for Store Operations, you’ll be part of a colleague experience team shaping tools and services used daily by hundreds of thousands of colleagues. This role balances strategic thinking with hands‑on delivery, brings a passion for design craft, and defines the future of user experience. You’ll guide research, evolve design processes, and inspire your team to push boundaries, working closely with Product, Data Science, and Engineering to deliver innovative, user‑centred solutions. With a strong focus on data and insights, you’ll ensure every decision is grounded in real user and colleague needs while championing exceptional UX across the business.
Responsibilities
* Driving a strong human‑centred design approach across your domain
* Leading teams to identify user needs through evidence‑based research and insights
* Owning and being accountable for UX outputs delivered by your team
* Supporting and shaping design strategy across key projects
* Ensuring teams are solving the right problems effectively and efficiently
* Contributing to and supporting business KPIs through design outcomes
* Promoting and evangelising design best practice across the organisation
* Communicating clearly with stakeholders at all levels, including senior leadership
* Creating an environment of strong cross‑functional collaboration
* Challenging and influencing product direction and strategic roadmaps
* Leading workshops, design reviews, and key ceremonies
* Driving continuous improvement across design and research teams
* Managing recruitment, onboarding, and line management responsibilities
* Improving design, research, and development processes to increase efficiency
* Supporting resource planning and team capability development
* Advocating for and contributing to the design system
* Mentoring and developing team members to achieve their full potential
Qualifications
* Proven experience across end‑to‑end UX design processes, from research to delivery
* Strong skills in user research, journey mapping, IA, prototyping, and testing
* Expertise in workshops, facilitation, and stakeholder engagement
* Experience leading high‑performing research and design teams
* Deep understanding of UX, interaction design, usability, and human‑centred design principles
* Strong ability to translate concepts into functional, user‑validated solutions
* Experience conducting primary user research and applying insights effectively
* Excellent communication and presentation skills across cross‑functional teams
Benefits
* Annual bonus scheme of up to 20% of base salary
* Holiday starting at 25 days plus a personal day (plus Bank holidays)
* Private medical insurance
* 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; we also offer 6 weeks fully paid paternity leave
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
* This information is a shortened summary; refer to our policies for full details
Click here to find out more!
We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. If you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.
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