Customer Service Operations Support Analyst
Location: Newcastle upon Tyne, NE27 0QW
Contract: Fixed-term (1 July 2026 - 30 June 2027)
Hours: 37.5 hours per week - Monday to friday
Pay Rate: £15.00 - £19.74 per hour (depending on experience)
About the Role
We are looking for a highly organised and detail-oriented Customer Service Operations Support Analyst to join our Customer Service Operations team. This role sits within a multi-skilled environment and requires a proactive individual with strong problem-solving abilities and a high degree of initiative.
You will play a key role in supporting operational processes, ensuring accuracy, and delivering excellent service both internally and externally.
Key Responsibilities
Provide day-to-day operational support within the Customer Service Operations department
Manage and maintain data across systems with a high level of accuracy
Support business processes using tools such as SAP, Outlook and Microsoft Office
Communicate effectively with internal teams and external stakeholders (both written and verbal)
Identify issues and proactively resolve problems using sound judgement
Ensure all work is completed accurately and efficiently, right first time
Collaborate closely with colleagues to support continuous improvement
Essential Skills & Experience
Strong English language skills (written and verbal)
Basic proficiency in Microsoft Office 365 (Outlook, Word, Excel)
Excellent communication and coordination skills
High level of attention to detail and accuracy
Strong organisation and follow-up skills
Ability to work independently and as part of a team
Problem-solving mindset with initiative
Desirable Skills
Advanced Excel skills (data analysis, reporting)
Experience with PEGA solutions
Basic knowledge of SAP systems
About You
You are:
A collaborative team player who thrives in a fast-paced environment
Enthusiastic, proactive, and eager to learn
Comfortable working across systems and processes
Committed to delivering high-quality work with precision
Apply Now!
If you're looking for a dynamic operational role where you can make an impact and develop your skills, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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