Job description
Organisation: Derby Homes
35 hours per week
Permanent.
Milestone House
TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.
Are you looking for a new role that will give you variety and a sense of achievement?
We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service.
As part of the team, you will be required to cover shifts over a 7-day period. These shifts will be from 8am to 4pm and 12pm to 8pm. Providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, you will help people who may be struggling with their mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives.
The role involves encouraging positive engagement with customers and providing them with guidance and support on day-to-day activities that develop their skills and abilities for independent living enabling move-on to their own accommodation.
The successful applicant will be a patient, resilient and empathetic individual who understands the importance of forging professional relationships, in order to respond appropriately to the often-complex needs and requirements of customers. You will have the ability to remain calm and professional in challenging situations.
Maintaining a high-quality customer service focus in all aspects of the role you will ensure appropriate needs, risk assessments and support plans are completed and reviewed within the procedural time frames.
You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers along with a passion and determination to go the extra mile.
Every day brings new challenges and rewards, making this a truly fulfilling role.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
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