Were hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate.
This business is going through a major growth phase scaling from 30 to 60+ employees within the next 1218 months and needs a confident operational leader to drive structure, performance, and delivery as they grow.
Youll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If youre used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence youre looking for.
This is not a back-office management role its strategic, people-focused, and pivotal to the business.
Key Responsibilities
* Lead and develop operational functions across broking, client servicing, compliance, and support
* Drive continuous improvement across processes, systems, and service delivery
* Work closely with leadership to execute business strategy and scale operations sustainably
* Lead change management projects as the company grows people, systems, and workflow
* Monitor and improve compliance, FCA standards, audit readiness, and internal QA
* Support performance frameworks, training, and development across teams
* Champion a high-performance, team-first culture that supports growth and retention
* Ensure systems, data, and reporting infrastructure evolve with the business
What Were Looking For
* 5+ years of experience in an operational leadership role within an insurance brokerage
* Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
* Strong understanding of FCA compliance, reporting, and audit requirements
* Experience leading operational change in a growing or evolving business
* A natural people leader strong coaching, communication, and influence skills
* Confident navigating between day-to-day delivery and long-term strategic planning
* Calm under pressure, highly organised, and solutions-focused
Why This Role?
* Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth
* Direct input into strategic decisions and operational direction
* Work with an ambitious, supportive leadership team that values people and performance
* Hybrid working, a dynamic environment, and room to grow as the business expands
* My client is a top-quartile payer packages here reflect the level of responsibility and impact
Next Steps
If youre an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale this opportunity will give you the platform to do just that.
Interested in hearing more? Lets arrange a confidential chat.
#J-18808-Ljbffr