Training & Compliance Assistant
Department: Reddens - Debt & Asset Recovery - Debt & Asset Recovery - Debt & Asset Recovery - 3301
Employment Type: Permanent - Full Time
Location: Birmingham
Reporting To: TBC
Description
Are you a Training & Compliance Assistant looking for a new challenge, one where you can make a difference and inspire the team?
Then this role might be for you!
We can offer you:
* A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
* A varied workload covering training, quality assurance, compliance and implementation/change management
* A culture of trust, empowerment and autonomy over your work
* Part of a vibrant, forward- thinking team with the support of friendly, approachable partners who encourage and support your career development
* Hybrid working with the option of working from one of our Midlands offices: Birmingham or Stratford upon Avon
Key Responsibilities
You will be joining our large, friendly, and fast-growing team, providing support across all aspects of training and compliance. This varied role involves both delivering face-to-face training and developing course materials, processes, and initiatives to enhance team performance.
Working closely with the manager, you’ll help drive process improvements, support team development, and ensure colleagues have the tools to succeed. You’ll need to embrace change, influence positively, and work collaboratively.
Duties will consist of:
* Managing the whole DART team training. To include the running of different team wide initiative, ensuring team training is recorded and all training material is up to date and relevant.
* Delivering the Induction Programme for new starters. To include reviewing and developing the programme and material periodically.
* Conducting the team wide quality assurance. To include call and file audits, feedback sessions with the team and clients, complaint reviews, customer journey audits, bulk client audits and feeding back results to management.
* Monitoring team training needs/skills gaps/efficiency of working utilising the capability matrix
* Developing the buddy system and induction programme to ensure ongoing training within the team is captured
* Implementing and delivering new training programmes in line with client and team needs
* Management of supplier governance. To include supplier quality audits, supplier on site audits and onboarding of new suppliers and managing the relationships
* Assist in sharing best practice and knowledge within the team
* Assist with on boarding new clients and the risk and process management of this
* Assist in dealing with and attending client compliance and due diligence audits
* Drafting, review and implementation of new and existing policies owned by the Training and Compliance team
Skills, Knowledge and Expertise
* Previous training experience is advantageous
* Excellent communication skills, clear and concise, in both written and verbal
* To be a team player, personable and approachable demeanour
* Self-starter with a can do attitude
* Competent with Microsoft office including outlook, excel, word and powerpoint.
* Experience from within a debt recovery, collections environment
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have numerous hubs within the UK, however this role will be based in either our Birmingham or Stratford-upon-Avon offices.
Do you want to check out our amazing benefits?
Additional information:
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Our Debt and Asset Recovery Team, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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