Job Description • Answer SMARTY customer queries while delivering a service which makes our customers feel valued. • Be the customer Excellence representative delivering a service which makes our customers feel valued. • Manage our Complaints, VOICE, Community and Social Media queries in a timely and efficient way. • Support customers to encourage future self-serve. • Play a key part in leveraging the VOICE of the customer to drive continuous improvement. • Implement processes and procedures in the operation that provides first contact resolution. • Adhere to all compliance and regulatory processes and procedures. • A positive, can-do attitude will help you flourish in this role and you'll be a real team player. • Support TL as and where appropriate to ensure we deliver a great Customer Experience at every touch point.