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Director of Professional Services, Chelmsford
Client: Pathlock
Location:
Job Category: Other
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EU work permit required: Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build a trusted advisor relationship with clients. Manages key metrics for consulting, including utilization, profitability, and revenue growth, for the Identity Governance organization. Acts as the reporting point for all individual contributors throughout the Professional Services organization and is responsible for the development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Create and maintain key sales tools for Application and Identity Governance
* Develop vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas, Practices, and Sales leadership; mentor resources
* Ensure team skills and capabilities maximize quality, performance, and billability
* Train and align resources with customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service line offerings
* Grow, develop, and retain team members
* Support sales in identifying and closing new opportunities
Qualifications:
* 10+ years of experience in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Access Management
* 5+ years of mentoring and management experience in professional services
* Understanding of consulting financial metrics
* Experience leading delivery projects with successful client outcomes
* Deep knowledge of Application Governance, IAM, Governance, User Lifecycle, and Data Management
* Experience with Pathlock, SailPoint, Saviynt solutions
* Experience delivering services across industries
* Operational experience with consulting offerings
* Knowledge of cybersecurity trends and threats
* Strong communication skills
* Desire to mentor and grow teams
* Experience in enterprise software or systems integration
* Client and partner communication experience
* Managing multiple projects
* Experience with consulting, planning, resource management, and implementation of Governance solutions
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