:
One of our team is heading off on maternity leave.
While they focus on something far more important than eCommerce metrics, we're looking for someone to step in and be a leader in our digital department with confidence for 12-months.
Yes, it's a maternity cover. No, it's not a placeholder. This is a chance to take the reins of a fast-moving growing digital retail business and make a real impact. It's big. It's visible. It's strategic. And it's yours to run through period of huge digital transformation for H&B.
You'll be the one who sets the direction, puts plans into motion, leads the team, and drives collaboration across departments - always knowing what's working, what isn't, and what to do next in your corner of the digital universe.
What you'll actually be doing:
* Building and executing digital category strategies that drive revenues - specifically across our food and drink ranges, where customer habits shift fast and margins matter.
* Owning the P&L for your categories. You'll know what's working, what's not, and what needs fixing.
* Leading a team of four - mentoring, challenging, and developing them to be even better.
* Driving performance across our website and app in the UK & Ireland.
* Owning the Marketplace from top to bottom - listings, pricing, ads, vendors, inventory, the lot. Especially in food and drink, where availability and visibility are everything.
* Collaborating across the business - Digital Trading, eCRM, Social, Commercial, Finance, Supply Chain. You'll be the connector, not the bottleneck.
* Using data as your compass - uncovering trends, solving problems, and spotting opportunities before they become obvious. Think seasonal spikes, basket behaviours, and what's flying off the shelves.
* Improving the customer experience - from first click to final checkout, and everything in between.
How we'll know you're making an impact:
We're looking at the numbers that matter - the ones that show your strategy's not just working, but winning:
* Revenue, margin, EBITDA - the big stuff.
* Conversion rates, AOV, IPB - the stuff that tells us if your plans are working.
* Customer growth - new, returning, and sticking around.
* Bounce rates and interaction times - because we want people to stay, not sprint away.
* Shopper frequency - because once is nice, but twice is better.
If the numbers are going up and the customer experience is getting smoother, you're doing it right.
The Person:
What you'll need:
* Experience in a big D2C environment - ideally in food, drink, or FMCG, where pace, precision, and product availability really matter.
* A track record of spotting growth opportunities and actually doing something about them.
* Comfort with data - not just reading dashboards, but acting on them.
* Leadership - you've led teams, developed people, and made things happen.
* Marketplace know-how - you've worked with vendors, optimised listings, and driven performance.
* Strategic thinking - you can zoom out, plan ahead, and still get stuff done today.
* Stakeholder skills you know how to build alignment and keep momentum going, with purposeful conversations and clear direction.
* A healthy disrespect for how we've always done it.
You want to know what's in it for you. Here's a taste:
* The salary's competitive - we'll talk numbers early
* 25 days of holiday + 8 Bank holidays
* 25% staff discount across our range - plus free online delivery - so you can live the wellness you help deliver.
* Pension contributions - because future-you deserves a break.
* Free wellness diagnostic tests - knowing your health is the first step to improving it.
* Exclusive discounts on wellness services, gym memberships, and more.
* Perks from other retailers - discounts, advice, and savings from brands you actually use.
* A culture of wellbeing - from mental health support to menopause coaching, we're serious about helping you feel your best.
This may be a maternity cover. But it's also a chance to be in a leadership position in a fast-growing digital business, shape strategy, and make a real impact. And where there's growth, there's opportunity.
#LI-Hybrid
#LI-DA2
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).