Cummins Mellor has a fantastic opportunity within a local solicitors to join them on a permanent basis.
The role will be to deliver first-class customer service to all customers on the phone and in the office, as well as provide an efficient reception and administrative service.
Main Responsibilities
* Efficiently handle all incoming telephone calls and provide professional support to callers.
* Greet and assist all clients and visitors in a friendly, helpful, and professional manner.
* Prepare files for archiving (both on-site and external storage), including data input and retrieval requests.
* Support the cashiers with general filing duties.
* Handle incoming and outgoing recorded/special delivery post.
* Prepare outgoing mail for delivery to the Post Office.
* Process client card payments in person and over the phone.
* Maintain the reception areas appearance and ensure it reflects the firms professional image.
Key Tasks
* Log calls and forward messages to the appropriate team members.
* Provide telephone support to directors and staff as needed.
* Monitor and record staff attendance.
* Allocate meeting rooms upon request from fee-earners or managers.
* Perform various clerical and administrative duties as required.
What we're looking for?
* Good communication skills with a professional telephone manner (Essential)
* Personable and professional manner (Essential)
* RSA Level 2 qualification (Essential)
* Computer literacy (Essential)
* Basic knowledge of legal procedures (Desirable)
* Audio typing at 60 words per minute (Desirable)
* Word processing training and/or experience (Desirable)
* Six months work experience as an audio typist, preferably in a legal practice (Desirable)
Whats in it for you?
* Friendly and supportive team environment
* Working hours: 9:00am 5:00pm, Monday to Friday (35 hours per week)
* 25 days holiday + 8 bank holidays + your Birthday off
* Private Medical Insurance and Company Sick Pay (after 1 year of service)
* Be part of a company where youll feel fully involved and valued
* Ongoing training and career development opportunities
If you feel you have the skills and attitude required for this role and wish to work with a forward-thinking company to achieve great things, then apply today!
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