Role overview
Location: Manchester, M20 2UR
Salary: £34,000 per annum + Overtime
Working Hours: Monday to Friday 08:00 am to 17:00 pm
Contract Type: Permanent, Full Time
Benefits: 25 days holiday plus bank holidays, access to Flexi Benefits Scheme (discounted shopping, retail, gym membership) Dental and Medical Cashback, Learning and Development opportunities and more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About the role
Role Overview:
To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day today client facilities management support. What you'll do:
1. Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s
2. Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc)
3. Production of accurate contract performance reports weekly, monthly, as and when requested
4. Production of helpdesk related reports
5. Communication to client departments of completed and planned works
6. Provide day-to-day FM operational support to the client
7. Client liaison and complaint management
8. Dealing with subcontractor and supplier enquiries
9. Comply with any additional ad-hoc instructions which may be given
10. Assist with overseeing Planned Preventive Maintenance scheduling
11. Operating as a member of the EMCOR team, to lead and support all site based services
12. Ensure KPIs/SLAs are met and communicated to the Team
13. Plan and co-ordinate team briefings and Toolbox Talks
14. Review staffing levels and labour costs ensuring that they remain within the budget at all times
15. Provide monthly operational reports including budget performance against agreed targets
16. Influence and encourage collaboration, knowledge sharing and best practice across site(s)
17. Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business
18. Deliver all the requires outputs against the agreed KPIs whilst striving to improving performance beyond the baseline target
19. Identify cost reduction opportunities resulting from improved / changed maintenance techniques
20. Manage/assist in recruitment procedures to ensure legislation and processes are adhered in order to identify suitable candidates with key skills and attributes
21. Assist in the duties/responsibilities of the Operations Manager in any absence
22. To perform any other reasonable duties required by the Operations Manager and/or Account Director
Who you'll be:
23. Technical Certificate or Diploma (advantageous)
24. IOSHH or NEBOSH Qualified (advantageous)
25. Experience of Producing & Reviewing RAMS
26. Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience
27. Experience of using Word, Excel, CMMS and Helpdesk Packages
28. An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy
29. Communication skills – a good use of oral and written skills to communicate, in detail, accurately
30. Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
31. Ability to plan and organise in a timely manner, prioritising workloads effectively
32. Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
33. Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability
34. Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions.
EMCOR UK benefits
35. 25 Days holidays + Bank holidays
36. Holiday Buy Scheme - up to 5 days a year
37. Industry leading Maternity & Paternity Policies
38. Refer a Friend scheme – worth £500 per referral
39. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
40. Extensive Learning & Development opportunities, including opportunities for progression.
41. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
42. Bike To Work Scheme
43. Paid volunteering and charity days
44. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
45. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.