Job Title: Through Life Support Co-Ordinator
Location: Lichfield - Travel Required For This Role
Key Skills: Through Life Support (TLS) Management, Customer Relationship Management, Project Coordination and Delivery, Electronics, Mechanical, Electrical, Continuous Improvement, Microsoft Office, JIRA, Confluence
About Us:
As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented Through Life Support Co-Ordinator to contribute to our continued success.
The Role:
So, what will you be doing as a Through Life Support Co-Ordinator?
* Serve as the primary customer contact for assigned projects, ensuring delivery aligns with customer requirements and business objectives.
* Define and develop solutions that meet customer needs, providing technical and commercial justification and securing internal and external stakeholder agreement.
* Identify and coordinate requirements across departments to execute projects successfully, including liaising with Supply Chain for material needs.
* Provide seamless communication between the customer, departments, and operations teams, ensuring accurate and timely information flow on technical, cost, schedule, and quality matters.
* Monitor and report on project performance, identifying corrective actions to maintain customer satisfaction and manage risks.
* Prepare and deliver regular status reports to key stakeholders, both internally and externally.
* Build and nurture collaborative relationships with customers, identifying opportunities for follow-on or new business.
* Support team cohesion by fostering a shared vision and encouraging collaboration.
* Undertake additional duties as reasonably required by management.
What are we looking for in our next Through Life Support Co-Ordinator?
* Experience in manufacturing, operational project delivery, or Through Life Support environments, with knowledge of Through Life Support management techniques preferred.
* Proven ability to build effective relationships with customers and stakeholders, contributing to strong teamwork and collaboration.
* Strong communication skills (verbal and written) and ability to engage effectively at all organisational levels.
* Self-motivated, able to work independently, and adept at managing changing priorities and conflicting requirements.
* Excellent organisational and project delivery skills, with attention to detail and the ability to influence and motivate others to meet deadlines.
* Awareness of Health and Safety requirements and legislation.
* Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Atlassian tools (JIRA, Confluence).
* Minimum HND (or equivalent) in a relevant subject (e.g., electronics, electrical, mechanical).
Additional requirements:
* Full UK driving licence, with willingness to travel within the UK and internationally for occasional off-site activities.
* Flexibility to work overtime, including weekends and unsociable hours, to support customer requirements when necessary.
Perks and Benefits:
* Competitive Salary: Attractive compensation package based on experience and expertise.
* Comprehensive Benefits: Health, dental, and retirement plans to support your well-being.
* Professional Growth: Opportunities for continuous learning and career advancement.
* Cutting-Edge Projects: Engage in groundbreaking engineering projects that impact the industry.
* Collaborative Environment: Work alongside industry experts in a dynamic and innovative setting.
How to Apply:
Showcase your expertise and passion for Through Life Support. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Lichfield.
***PLEASE NOTE***
Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
By submitting your details you agree to our T&C's
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