Position: Insurance Policy Executive
Salary £32k - £35k
Monday to Friday 9am-5pm
25 days plus bank holidays
Hybrid working
Private medical insurance
Free parking onsite
Lloyd Recruitment Services is pleased to be working with a financial services company in search of an Insurance Policy Executive to join their team.
Purpose of Job:
To provide product, technical, and processing support in respect of financial services related to insurance policies. This role involves conducting detailed research into competitor activities and member feedback, enabling the creation of insightful findings, analysis, and actionable recommendations. Additionally, the role includes supporting the development of new insurance products and contributing to the successful delivery of projects.
Key Tasks/Accountabilities:
Provide technical product support to the team and Contact Centre
Manage internal and external queries to successful resolution
Support the Technical Product Manager and others with competitor research
Undertake regular reviews of competitors and products and conduct ad hoc research/reviews as required
Present comprehensive findings in an easy-to-understand format
Identify gaps in knowledge, products, or processes through query management, member feedback tracking, and call listening
Report findings with recommendations and ensure agreed actions are tracked to completion
Support the delivery of projects by working collaboratively with internal and external stakeholders, as well as undertaking small projects independently
Deputise for sign-off of documentation/marketing and promotional activities
Provide administrative support for products and product managers, including organising meetings, producing slide packs for meetings, taking minutes, managing stock control, obtaining costs and approvals, managing action logs, and ensuring actions are followed through to completion
Collate and analyse information, monitor, and report on the performance of products
Conduct medical screenings for travel insurance policies and support the Contact Centre and Emergency Services team by recording and reporting information
Analyse trends and make recommendations for improving efficiency and member experience
Attend and present at internal and external meetings, bringing technical expertise and contributions
Support the creation of accurate and easy-to-understand customer documentation related to insurance policies
Provide support to the Claims & Complaints team, e.g., sending NPS surveys, updating site incident and accident logs, managing invoicing of members, issuing complaint acknowledgments, and providing updates to members
Ensure processes, procedures, and guides for the team and Contact Centre (where appropriate) are adequately documented, kept up-to-date, version-controlled, and reviewed at least annually
Represent the department at events and exhibitions, particularly those related to insurance and financial services (including weekends)
Complete a minimum of 15 hours of continuous professional development each calendar year, or more as required by regulation or to maintain sufficient regulatory and product knowledge
Essential Skills & Experience Required:
Product management experience
Strong knowledge and understanding of financial services products, particularly insurance policies and the competitor marketplace
Experience conducting competitor and customer research, analysing research, and presenting findings
Ability to analyse information and integrate data from different sources and systems
Experience managing customer service queries (directly with customers and through others) using various communication methods
Documenting processes and procedures while maintaining good governance and controls
Ideally good knowledge of FCA compliance and its practical application
Proficient use of Google SuiteSalary £33k - £35k
Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer