The role
Closing date 25th August at 12pm
Smart DCC is seeking a Head of Service Enablement to lead the strategic transition and implementation of services into live operation. You’ll ensure all new and evolving services are operationally ready, scalable, and meet customer and regulatory requirements. This senior role involves leading cross-functional teams, defining transition frameworks, overseeing Operational Acceptance Testing, and driving continuous improvement. You’ll collaborate with internal teams and external partners to align delivery with strategic goals. The ideal candidate brings proven experience in service transition within regulated environments, strong leadership and stakeholder management skills, and a deep understanding of service performance, governance, and operational assurance.
Please click apply to express an interest and access the full job description.
Smart together
Our values and behaviours
Make a difference
We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.
Act with integrity
We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable
You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Rewards & Benefits
Get perks that work
Personal Development
Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection
Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.
Pension Plans
Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays
Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme
We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.
Flexible working
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.