Overview
Come and make a difference at Karbon as a Money Matters Caseworker
We are looking to appoint suitably qualified and experienced individuals to the role of Money Matters Caseworker in the Money Matters Team. The Money Matters Team provides a full welfare rights and money advice service.
About the role
As a Money Matters Caseworker, you could start the day helping a client in crisis and end it researching the finer points of managed migration before writing a PIP appeal submission. On the way, you might make referrals for debt advice or help someone to access employability support. From providing one off advice, working with partners to help people remove barriers to achieve their goals, and supporting clients with multiple complex cases two days are never the same for a Money Matters Caseworker.
About you
You're an experienced adviser with recent and substantial experience providing a welfare rights service up to and including acting as a representative to support service users during benefit appeals. You're able to demonstrate your work with clients through professional and efficient case recording, and you keep your clients feeling supported throughout the advice process. You set clear goals and maintain high standards of work through busy periods. You contribute to a positive environment and work, and you're open to trying new ways of working for the benefit of customers, contributing to the effectiveness of the team and the service.
About our team
Money Matters team led by the Money Matters Manager, Lee Forrest.
If you require further information about the role, please contact Lee on 0191 223 8324 or email lee.forrest@karbonhomes.co.uk.
Key Information
It's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
* Money Matters Caseworker - 2 roles available both fixed term until 30 Sept 2027
* 37 hours per week with agile working
* 18 hours per week with agile working
* Salary is 36,991 per annum (pro-rata) plus a Karbon car payment of 2,317 per annum (pro-rata)
* Location: Stanley or Gosforth
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.
The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.
Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years' service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.
We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.
If this sounds like the role for you then please apply through the Karbon Homes website - https://www.karbonhomes.co.uk/careers/
Important dates
Closing date for applications
Tuesday 16 September 2025
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.
Interview date
Friday 03 October 2025
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.
If you need a reasonable adjustment to apply for any of our career opportunities, then please contact recruitment@karbonhomes.co.uk
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