Join us as a Customer Ambassador at Thirteen Group!
Thirteen Group is seeking a part-time (18.5 hours per week - Weds PM, Thursday & Friday) Customer Ambassador for a fixed‑term 6‑month contract.
This is a remote role; you will primarily work from home but must be at the Hudson Quay office in Middlesbrough at least two days a week (Wednesdays and Thursdays). You may need to work more days as required.
Benefits
* Salary – £13,838 per annum pro rata (£27,677 FTE)
* Annual leave – 28 days, rising to 31 days after 3 years, plus a birthday day off and bank holidays.
* Pension – up to 17% contributions (flexible rates up to 7% colleague, 10% employer)
* Simply Health – discount on common health expenses and wellbeing support services.
* T'dar – discount and reward platform.
* Opportunity to buy and sell annual leave.
Key Responsibilities
* Provide administrative support to all business streams and deliver excellent customer service within repairs.
* Coordinate work to maximise productivity and ensure customer excellence for internal and external customers.
* Deliver a seamless journey for customers reporting repairs to Thirteen.
* Handle customer enquiries and complaints efficiently.
About You
* Excellent customer service and negotiation skills, passionate about first‑class repairs service.
* Experienced in customer service, able to handle complaints and understand customer requirements to develop a customer‑driven service.
* Effective communicator, able to build relationships with internal and external stakeholders.
* Well‑organised, resilient, focused, and professional, thriving in a fast‑paced environment.
No recruitment agencies please.
For further details, please refer to the attached documents. If you would like to discuss the role, contact Tracy Jones, Repairs Services Manager, 07422072494.
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. We are not a Skilled Worker Sponsoring Employer.
#J-18808-Ljbffr