Overview
We are currently recruiting for a new Service Advisor to help us at our Vauxhall branch in Blackpool. Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We're looking for an articulate, warm communicator who can give our customers the star treatment. This customer-facing role will be a great fit for someone who has worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.
Responsibilities
* Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
* Liaising with the workshop and bodyshop to progress work through the system
* Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
* Informing customers of any faults or repairs found on their vehicle and providing clear and accurate solutions
* Handling dissatisfied customers with empathy and understanding, reassuring them that issues can be resolved
* Maintaining customer records such as vehicle details and service histories accurately and efficiently
* Maintaining knowledge of aftersales products and services, upselling where appropriate
* Ensuring the customer database is updated and accurate at all times
* Demonstrating a passion for great customer service and the confidence to resolve issues efficiently and in a timely manner
* Demonstrating computer literacy and knowledge of IT systems and applications
* Ability to multi-task and be highly adaptable within a busy environment
* Strong communication and influencing skills, with the ability to explain complex information accurately and concisely
* Strong organisational skills to schedule work effectively, balancing customer needs and workshop capacity
* Able to prioritise workload
* Ability and willingness to work within defined processes and guidelines
* Good core administration skills to accurately capture customer details to the required standards
Qualifications
* A full UK driving licence
* Demonstrable computer literacy and knowledge of IT systems and applications
* The ability to multi-task and be highly adaptable within a busy environment
* Strong communication and influencing skills
Nice to have (but not essential)
* Experience of upselling products or services
Hours and Benefits
* Hours: Full time — Monday to Friday 8:00am to 5:30pm and alternate Saturdays 8:00am to 12:00pm
* 33 days' holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth — access to a GP 24/7 and money back on medical/dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* Discount on new and used vehicles; contributory pension scheme
* And much more…
Additional information
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do — diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
Application notes
To find out more about Life at Arnold Clark, visit our website.
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