Overview
Join to apply for the Key Account Handler role at Smurfit Kappa.
Smurfit Westrock is a global leader in sustainable paper and packaging, focused on health and safety, well-being of communities, and delivering exceptional service. We support team members to reach their full potential in an inclusive environment that values diversity.
The Role
The Customer Services team based in Norwich are looking for a Key Account Handler. The role is to be responsible for the day to day running of a number of our key strategic accounts as their first point of contact. Working proactively to deliver a high level of customer service and enhance customer relationships to not only manage but to exceed customer expectations will be crucial. The role may require occasional travel for meetings and reviews.
Responsibilities
* Identify, resolve and communicate any service failures or issues proactively.
* Proactive communication and problem solving with other internal departments to support high-level customer service.
* Manage and deliver reporting of key KPI’s.
* Ensure the quality and efficiency of service delivered to designated Key Account customers remains at or above required levels, adding value to the business relationship and reducing customer effort.
* Attend review meetings with accounts when necessary.
* Coordinate regular conference calls.
* Develop tailored customer service solutions and processes to support the goal of becoming indispensable to our customers.
Qualifications
* Able to remain calm under extreme pressure.
* Able to manage multiple tasks, prioritise and meet targets.
* Capable of understanding and processing information through various office applications and processes.
* Confident communicator with excellent literacy and numeracy skills.
* Effective team member with good interpersonal skills.
* Ability to work using initiative, and without constant supervision.
* Honest, with integrity and responsibility.
* Ability to generate ideas and demonstrate a willingness to achieve continuous improvement in service delivery.
What We Offer
* Competitive salary and benefits, including annual leave, pension, and Cycle to Work scheme.
* Ongoing training and development opportunities.
* 24/7 confidential support for you and your family.
* Flexible working options and family-friendly policies.
* Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).
Ready to make an impact? Apply today and help us build a sustainable future together.
We reserve the right to shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; civil status; disability; or gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
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