Job Description Job Title: L1 Technical Support
Mission :
The ideal candidate for this role should have both good customer service skills and a sound technical knowledge of the Heating Industry. The products being supplied are Thermostats, Radiator Valves, and various other heating controls. You will be required to fault find and advise on installation and commissioning of the product and related systems.
Key responsibilities:
Provide technical support to distributors, installers, the sales team and end users via telephone, email, Zendesk and postal enquiries.
Assist in the development and delivery of training on new and existing products.
Assist in the specification of products for projects and Sales Managers
Logging and basic analysis of product failures
Qualifications:
GCSE level and/or technical skills to at least a City & Guilds level
Experience within a technical or plumbing and heating background.
Intermediate PC skills are required.
We require a flexible, self-motivated individual who has excellent organisational and communication abilities.
Desired skills:
18th Edition IEE Regulations but training will be provided.
Experience of creating and...