We have an exciting opportunity for a Independent Victim Advisor to join the North Yorkshire Team team working 28 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
Flexible working options including hybrid working
28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
An extra day off for your birthday & options to buy or sell annual leave
Pension with 5% employer contribution
Enhanced sick pay allowances, maternity & paternity payments
High Street, retail, holiday, gym, entertainment & leisure discounts
Access to our financial wellbeing hub & salary deducted finance
Employee assistance programme & wellbeing support
Access to EDI networks and colleague cafes
Cycle to work scheme & season ticket loans
Ongoing training & support with opportunities for career development & progression
About the role:
As a Victim Care Advisor (IVA), you will provide advocacy and support to those affected by the impact of crime.
You will work with people who have experienced or witnessed crime and you will be the single point of contact for them.
You will work with other agencies to provide a service that supports the individual through the criminal justice system, or works with them whether they decide to report the crime or not.
As an IVA, you will;
Receive incoming referrals from a range of sources including the police, other agencies and individuals themselves
Assess needs and risks, and agree action plans
Work on case management systems to update case notes, manage and record information
Give up to date and consistent information about the criminal justice system process
Liaise with other agencies where required to provide advocacy for the service user, work in a multi-agency set up, give and receive information with consent
Support the person and their wider family
Work with criminal justice system agencies to ensure a trauma informed and victim friendly response
Promote the service at events and meetings where directed or required
Ensure that you are aware of and up to date with safeguarding and data policy and processes and able to identify where there are risks
You will need:
to be a confident, compassionate & empathic person who can work well under pressure
to be able to speak with people in a trauma informed way
to be composed, empathic & able to quickly assess situations
to live within North Yorkshire, or a reasonable distance from North Yorkshire, to allow you to fulfil the needs of our service and victims in line with our Outreadh program
to be a competent IT user, able to work on a case management system, access phone and online systems, email and Microsoft Office
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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