Skills & Capabilities
* Ability to support end-user computing devices (PCs and mobile devices), office equipment (printers, AV equipment), and peripherals.
* Knowledgeable and experienced in supporting Microsoft Windows and Microsoft Office Suite.
* Experience working in an ITIL-driven environment, with a strong understanding of ITIL principles and processes, including incident, change, and configuration management, as well as adherence to best practices and policies.
* Experience working in a team-oriented, collaborative, and large-scale multinational environment is preferred.
* Strong analytical and problem-solving skills with keen attention to detail.
* Strong customer service orientation.
* Excellent verbal and written communication skills in the local language and English.
* Self-directed work style with the ability to prioritize tasks and communicate politely, clearly, and effectively with internal customers on technical matters.
* Good understanding of network and infrastructure technologies, including servers, storage, switches, routers, and patching, with the ability to provide support under the guidance of professional engineers or specialists.
* Ability to supervise a small team of junior engineers and act as a point of escalation for difficult or complex issues.
* Ability to identify systemic issues, continuous improvement opportunities, and potential risks, and elevate them to management when necessary.
* Ability to support end-user services and infrastructure-related project work.
Expected Qualifications & Work Experience
* Diploma or equivalent professional qualification in Information Technology or a related field.
* Minimum of 5 years of relevant working experience.
* Candidates must be comfortable depositing their mobile phones in designated lockers during working hours. A landline phone will be provided at the workstation.
#J-18808-Ljbffr