Join the
Award-Winning Fife Arms as a Reservationist (Maternity Cover – fixed term
contract)
Voted Hospitality
Employer of the Year 2024 & 2025 by Aberdeen City & Shire Thistle Awards and
awarded 2 Michelin Keys, The Fife Arms is a one-of-a-kind hotel nestled in the
heart of Braemar, within the stunning Cairngorms National Park. We are
currently seeking a passionate and experienced Reservationist to join
our award-winning team.
About the
Role
As a
Reservationist at The Fife Arms, you will play a key role in delivering an
exceptional guest experience from the moment of enquiry. With a flair for
hospitality and a sharp eye for detail, you’ll be the first point of contact
for many of our guests—ensuring their journey with us begins seamlessly and
memorably.
Your
responsibilities will include:
* Handling hotel room and
restaurant reservation enquiries with professionalism and efficiency
* Converting enquiries into
bookings to maximise room and overall revenue
* Collaborating closely with our
Ghillie (Concierge) team to enhance guest experiences and drive internal
sales
* Meeting or exceeding room revenue
and performance targets, including LQA Mystery Shopping call goals
* Ensuring accuracy and attention
to detail in all reservation data and guest profiles
* Responding to all enquiries
promptly—ideally within the same day, and no later than 24 hours
* Conducting thorough pre-arrival
checks in line with operating procedures
* Maintaining up-to-date knowledge
of room categories, hotel services, experiences, and F&B offerings
* Ensuring clear and seamless
communication between the Reservations and Front Office teams
About You
We’re looking
for an enthusiastic and professional individual who brings:
* Previous experience in a similar
luxury hospitality environment, with LQA/Forbes is an advantage
* Familiarity with Opera Cloud
(preferred)
* Excellent communication and
organisational skills
* A proactive, detail-oriented
approach and the ability to work under pressure
* A natural passion for delivering
exceptional guest service
* A willingness to learn and grow
within a creative and ambitious team
What We
Offer
* Fixed term contract up to 12
months to cover maternity leave
* 30 days holiday per year
* A complimentary guest experience
for you and a guest, annually
* Enhanced pension scheme
* Free meals and drinks while on
shift
* Generous staff discounts across
all Artfarm properties – including in Somerset, the Scottish Highlands,
London, Los Angeles, and Menorca
* Vibrant sports and social events
through our local committees
* Life Assurance and health
benefits including a health cash plan
* Access to our Employee Assistance
Programme
* Tailored career development
opportunities based on your goals and aspirations
About The
Fife Arms & Artfarm
The Fife Arms
is operated by Artfarm, a pioneering independent hospitality group founded by
Iwan and Manuela Wirth. Artfarm is known for transforming unique locations into
unforgettable experiences that celebrate art, culture, and community. Alongside
The Fife Arms, our portfolio includes The Fish Shop in Ballater, The Audley and
Mount St. Restaurant in London, Manuela in Los Angeles, and Cantina in Menorca,
among others.
With 46
individually designed rooms, the luxurious Albamhor Spa, and extraordinary
event spaces, The Fife Arms offers a world-class guest experience rooted in
Scottish heritage and international flair. From the wood-fired cuisine of The
Clunie Dining Room, to the charm of The Flying Stag Pub, the sophistication of
Bertie’s Whisky Bar, and the style of Elsa’s Cocktail Bar, every corner of our
hotel tells a story.
Ready to
be part of something extraordinary?
Apply today and begin your journey with The Fife Arms family.