Company Description
The Hoxton, Edinburgh
We are excited to open our first UK hotel outside London, in the vibrant city of Edinburgh. We are seeking an Apartment Host to join our team and contribute to the successful launch of our brand in this new location. Reporting to the Events Manager, you will be responsible for creating memorable guest experiences and supporting the smooth operation of day and evening functions, meetings, and events, ensuring all guests have a fantastic experience whether for business or social occasions.
The Edinburgh hotel will feature 214 rooms inspired by Georgian heritage, a main restaurant, a spacious lobby & bar, a large event space, and The Apartment – our unique meetings and events concept.
About Us
The Hoxton is a collection of neighborhood hotels that aim to offer more than just a place to sleep. Since our first opening in Shoreditch, we’ve focused on creating stylish, affordable spaces where guests can mingle with locals and immerse themselves in the neighborhood through vibrant public areas.
Job Description
What’s in it for you...
* Be part of a passionate team dedicated to delivering excellent hospitality experiences.
* Competitive hourly salary.
* 29 days holiday (including bank holidays), pension, and life insurance.
* Complimentary food during your shift.
* Free stay at The Hoxton and a meal for two upon starting.
* Training and ongoing development to support your success.
* Opportunity to volunteer with our partner charities.
* Recognition programs like Hox Hero and Nifty Fifty for going above and beyond.
* Inclusive events celebrating diversity and learning.
* Regular team gatherings and parties.
* Work in a creative, innovative, and rewarding environment.
* Enjoy discounts across The Hoxton and Ennismore global properties.
Responsibilities
* Be the primary contact for delegates, making them feel welcome and at ease.
* Ensure the event spaces are prepared and maintained to impress guests.
* Manage meeting room setup, billing, and check-in/out processes smoothly.
* Collaborate with the events team and hotel staff to deliver excellent guest experiences.
* Provide a warm welcome, handle inquiries, and support guest requests.
* Process payments and assist on the floor as needed.
* Proactively anticipate guest needs and offer solutions to exceed expectations.
Candidate Profile
* Individuals seeking an authentic environment where they can be themselves.
* Passionate about hospitality, whether through drinks, food, events, or accommodations.
* Committed to creating positive and memorable interactions.
* Team players who leave egos at the door and focus on getting things done.
* Open to trying new approaches and having fun at work.
* Good sense of humor and ability to connect with others.
* Supportive team members who work hard and support each other.
* Previous experience in a busy front-of-house role, with a genuine care for guest well-being.
* Well-connected and personable, knowing many people in the community.
* Intuitive understanding of guest needs and excellent relationship-building skills.
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