Role We are growing our User-Centred Design consulting team and are looking for a Senior User Researcher to join us on our exciting journey and be part of the Hitachi Solutions family. You'll have an opportunity to shape Hitachi's user research community and support us in delivering digital products and services for our clients in both public and private sectors. Key responsibilities Supporting the growth and development of the User Centred Design function Leading the planning, design and execution of user research for complex projects and/or programmes of work Conducting a range of research methods to understand user needs and behaviours, including contextual interviews, usability testing and surveys Supporting delivery teams to deliver accessible and inclusive digital products and services by doing research with diverse users, including participants with access needs and low digital skills Leading the collaborative analysis of research data - turning user research findings into actionable insights that influence the design and development of products and services Presenting and communicating insights to stakeholders that influence how decisions are made Identifying, mitigating, and escalating risks to conducting research Mentoring and upskilling user researchers and wider team members, with emphasis on how to apply research methods Sharing research insights and examples of best practice with user researchers across Hitachi