Care Outlook is an expanding leading home care provider in London and South East of England since 2005.
Interested in learning more about this job? Scroll down and find out what skills, experience and educational qualifications are needed.
Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.
We are currently recruiting for a Care Coordinator to maintain and develop our extra care service in Battersea.
Core Duties & Responsibilities
* Primary role is to roster and template care calls using an electronic system.
* Direct management of the care team, monitoring staff development through supervisions, appraisals and training to assist them in delivering a high‑quality service.
* Creating, managing and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations.
* Ensuring care assessments, care and risk planning meet best practice and customers' aspirations.
* Work with the Recruitment Team to ensure sufficient current and future staffing levels.
* Provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required.
* Ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner.
* Work alongside the Branch Manager ensuring that quality standards, complaints and comments are dealt with promptly.
* Participate in the paid on‑call rota.
* Put in place measures to comply with CQC regulations and work to achieve the best care standards possible.
Benefits
* Salary £26,000 - £28,000
* Company‑issued mobile phone
* Ongoing support and professional development
* 20 days holiday plus bank holidays
* Opportunity to work in an expanding leading home care provider
Qualifications & Experience
* 100% committed to helping xlqdzyr improve the quality of life of vulnerable people.
* Flexibility to cover on‑call to meet the needs of the business (essential).
* Knowledge of CQC standards and CQC compliance (essential).
* Experience with rostering care calls on an electronic system.
* Experience in care coordinating or 2 years working within Health & Social Care (preferred).
* Full driving licence and access to a vehicle (preferred).
* NVQ Level 3 Health & Social Care (preferred).
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people’s lives, then this could be your next role.
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