Job description:
You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.
How you create impact Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity.
Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible.
Agree with logistics service providers to ensure on-time pick-up and delivery service in full
Select transport modes, logistics service providers, considering the agreed selection parameters
Manage ad-hoc transport requests and adjustments
Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled
Be the first line of support for logistics queries
Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business.
What we would like you to bring Excellent communication and interpersonal skills, written and over the phone
Fluent level of German and English
Strong customer service focus
Able to use own initiative and work unsupervised as well as within the wider team
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
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