Remote £ 45,000 - £ 55,000 Are you an engineer who thrives on solving complex reliability challenges across cloud platforms? We’re looking for a Site Reliability Engineer who can combine strong technical capability with a pragmatic approach to automation, monitoring, and service delivery. You’ll help keep Tribal’s education-driven SaaS products highly available, scalable, and performant. At Tribal Tribal is a leading EdTech business providing market-leading software solutions to the global education market. We research, develop, and deliver the products, services, and solutions that education institutions worldwide rely on to support their core mission: educating students, delivering exceptional learning experiences, and achieving successful outcomes. Our Platform Engineering function is at the heart of this, ensuring our systems are designed and maintained to the highest standards of reliability and security. As part of the SRE & Operations team, you’ll play a key role in delivering Tribal’s products through the public cloud as SaaS services across AWS and Azure. The Role As a Site Reliability Engineer, you’ll help design, build, and maintain reliable, secure, and scalable production systems. Your focus will be on Linux, Apache, MySQL, and PHP environments — ensuring uptime, efficiency, and a smooth customer experience. You’ll also work with engineering and customer-facing teams to deliver proactive support and continuous improvement. You’ll be involved in: Maintaining and improving production systems to ensure high availability, low latency, and scalability Supporting application deployments and configuration in production environments Building and enhancing automation tools using Ansible and Bash Implementing and managing observability platforms such as Datadog or New Relic Performing incident response, analyzing logs and metrics, and conducting root-cause analysis Collaborating closely with engineering and customer-facing teams to deliver proactive support Participating in on-call and out-of-hours rotations in line with Tribal’s On-Call Policy This is a full-time, fully remote UK-based role, with occasional national travel for team collaboration or customer engagements. What you’ll bring Proven experience with AWS in production environments Core understanding of Linux, Apache, MySQL, and PHP Familiarity with automation/configuration tools like Ansible Hands-on experience with monitoring and logging platforms (e.g., Datadog, New Relic) Strong background in technical support and helpdesk operations, with the ability to thrive in fast-paced environments Experience with AWS Systems Manager Patch Manager and backup strategies Exposure to incident and service management tools (e.g., Zendesk, RemedyForce, ServiceNow) Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders Proactive problem-solver who enjoys diving into issues at the system level. Nice-to-have: Exposure to Azure DevOps CI/CD pipelines Certifications such as ITIL Foundation, AWS CloudOps Engineer, or AWS Solutions Architect What can Tribal offer me? We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment. We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us. As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. Note to all applicants - We welcome applications from individuals who already have the right to work in the UK. Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.