Job Description
Who are TEMPUR People?
TEMPUR people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.
Purpose of the role
* Be fully responsible for all aspects of the store including operations, health and safety and security.
* Make sure the store achieves store targets
* Develop team to be brand ambassadors of TEMPUR
* Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
* Identify new opportunities to maximise profits and increase sales within the store
Key Responsibilities
We are hiring for our Braintree Store Manager (Opening September).
· Be solely responsible for all daily operations across the store.
· Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives
· Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values
· Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement
· Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.
· Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.
· Effectively onboard new team members and ensure
· Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge
· Organise and manage regular training sessions with the team on the above
· Consistently drive the store’s sales performance to meet and exceed sales targets
· Identify ways and opportunities to drive footfall to your store
· Effectively implement all promotions and marketing activity instore
· Manage the training app within you store and ensure your team are using this to widen their knowledge
· Become an active operator for web chat ensuring that you are available to speak to customers online
· Ensure store costs are managed within agreed budget levels and using your commercial eye for detail
· Effectively deploy management and colleagues’ hours to meet the needs of your store within payroll budget
· Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted
· Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager
· Manage deliveries and organization of stock room
· Operate cash registers, take and record orders through the system
· Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor
· Maintain a clean and orderly environment in the store and back office/kitchen areas
· Participating in management meetings by bringing fresh ideas, that are realistic and achievable
· Undertake ad hoc tasks that the business demands
Knowledge, Skills & Experience
* At least 3-5 year’s management experience gained within retail
* Customer focused with a proven high standard of customer service delivery
* · Be a role model and lead by example and operate with honesty and integrity
* · Show innovation and initiative and implement new ideas with confidence
* · Seeks opportunities to be proactive and pre-empt store and team issues
* · Excellent communication skills both written and verbal
* · Good at prioritizing and meeting deadlines
* · Enthusiastic, self-confident, well presented, self-motivated with a '’can-do’’ attitude
* · Must be able to work and willingness to work flexible hours to meet the needs of the business.
Why TEMPUR is a great place to work
* London living wage with annual reviews
* Sell More, Earn More Commission scheme
* 25 days holiday
* Life insurance
* Contributory pension
* Free staff Lunches Monthly
* Private medical insurance (Bupa)
* Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
* Training & Career Development