About XBP Europe XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience. Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making. Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com Job Description Job Purpose: Requirements To maximize the efficiency and profitability of the business by providing timely resolution of all customer needs and requirements Key Accountabilities: Key Role To achieve all daily deadlines, productivity and quality targets To perform call handling, documentation processing and data entry tasks in an accurate and timely manner To quality check all aspects of prep work and data entry To complete daily production figures To perform administrative/clerical tasks as directed To achieve hourly productivity targets set To achieve set quality targets in all areas of work To achieve set productivity targets in all areas of work Health and Safety The role holder will be responsible for working in accordance with any and all health and safety requirements and must report any dangerous or potentially dangerous activity, whether carried out by them or someone else, to their line manager or the HR department. Business Security & Confidentiality All employees have access to highly sensitive data therefore the employee is required to notify their line manager or HR department any activities which may put the security or confidentiality of any material in jeopardy. Additional Accountabilities To perform ad hoc. duties when required Any other reasonable activity as requested by a member of line management. The employee is required to undertake any task for which they have been trained, have suitable qualifications and or experience as deemed by a member of management. Disclaimer XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here. XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics. XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.