Operations Manager
Hybrid Portsmouth SC Cleared
90,000: 100,000
This is a high:impact role where reliability, security, and performance are critical. Youll lead the operational support function, ensuring services are delivered consistently, securely, and in line with ITIL best practice, while driving continuous improvement across a complex digital estate.
Working closely with engineering, delivery teams, stakeholders, and third:party suppliers, youll play a central role in keeping essential services running smoothly within a highly regulated environment.
What youll be doing
Own day:to:day operations across a large portfolio of live digital services Lead ITIL:aligned processes including incident, problem, change, release, and service management Drive proactive service assurance, monitoring, and continuous improvement Ensure rapid resolution of issues impacting availability, security, or performance Support the smooth transition of services from delivery into live operations Manage third:party suppliers and ensure SLAs are consistently met Produce service reporting, performance insights, and risk assessments for senior stakeholders Maintain governance aligned to public sector/ defence standards and cyber security requirements
What were looking for
Strong background in IT Operations, Service Management, or Application Support Proven experience applying ITIL best practices across multiple live services Experience supporting large portfolios of live applications Excellent stakeholder and supplier management skills Ability to operate confidently in critical, high pressure environments Current SC clearance (essential) Experience in defence or government environments
This is a fantastic opportunity to step into a strategically important role supporting critical defence capability, with real ownership and visibility from day one.