Job Introduction
Join our team as the Head of Residences – Make an Impact Every Day.
Location: Multi‑site role covering the University of Greenwich 3 campuses – Avery Hill, Greenwich & Medway.
Working Hours: 40 hrs per week.
Salary: £50,000 pa – £53,000 pa + excellent bonus and benefits package.
What You'll Do
* Lead the delivery of all FM and accommodation services across the University’s student residences, ensuring a seamless, high‑quality experience for residents.
* Work closely with university partners to align Sodexo’s service delivery with the university’s values, vision, and sustainability goals.
* Act as a subject matter expert for student accommodation management, ensuring best practice and compliance across all buildings.
* Drive performance across all workstreams, ensuring KPI and SLA targets are achieved and exceeded.
* Manage budgets and financial performance to deliver value for both Sodexo and the client.
* Inspire, lead, and develop a multi‑skilled team to create a positive, inclusive, and high‑performing culture.
* Foster strong relationships with key stakeholders, including university departments, student services, and external partners.
* Lead the planning and coordination of key student events such as arrivals weekends and open days, ensuring a welcoming and engaging experience.
* Promote a culture of Zero Harm, compliance, and continuous improvement.
* Champion social impact initiatives across Sodexo’s People, Planet, Places, and Partnerships pathways.
What We’re Looking For
* Proven experience leading residential or accommodation operations within a large‑scale or university environment.
* Experience of PFI contracts and their operation.
* Strong background in facilities management, estates, or hospitality services.
* Excellent leadership skills, with the ability to motivate and inspire diverse teams.
* Demonstrated success in driving customer satisfaction and continuous improvement.
* Commercially astute with experience managing budgets and P&L responsibility.
* Exceptional communication and stakeholder management skills.
* Comfortable operating in a complex, multi‑site environment with varied priorities.
* Knowledge of compliance, H&S regulations, and NEC4 contracts (or willingness to learn).
* Passionate about delivering an outstanding student experience.
What We Offer
* A competitive salary & excellent benefits package.
* Opportunities for career growth and development.
* A diverse, supportive, and inclusive workplace.
Additional Perks & Benefits
* Unlimited access to an online mental health and wellbeing support platform.
* An Employee Assistance Programme for legal, financial, and personal support.
* 24/7 access to a virtual GP service.
* Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
* Membership in the Mercer Aspire Pension Plan to help you save for your future.
* Learning and development opportunities to enhance your career growth.
* A Bike to Work Scheme, supporting both your fitness and the environment.
Ready to be part of something greater? Apply today and take the next step in your Sodexo journey.
Sodexo reserves the right to close this advert early if we receive a high number of applications.
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