Location: London, England, United Kingdom
About The Role
As a CBRE Building Manager, you will manage operational activities for all residential properties in the portfolio. The property is a large iconic Mixed-Use premises located in the Stirling Square. The successful candidate will be part of a site team of Stirling Square and will be an essential asset to the property, colleagues, clients and occupiers.
What You’ll Do
* To develop and maintain a positive image of the buildings in their location
* Attend weekly CBRE residential review meetings to ensure the latest updates are communicated
* To monitor all activities relating to the sites, reporting and taking action as appropriate
* Regular inspections of the building fabric
* Undertake all vacant property checks and carry out duties such as flushing units and removing any post
* To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.
* Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
* To compile and maintain records relating to the sites, e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
* Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
* To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have
* Arrange and manage all tenant check outs and manage and remedial works to completion.
* To attend all AST and Long Leasehold residential tenants’ meetings with the surveying team
* To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
* To liaise with local authorities as appropriate
* To proactively manage risk and deal with insurance issues on site relating to residential claims
* To produce regular reports to Estate manager and residential surveying team, as required
* To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
* Any other duties as directed by your Line Manager
What You’ll Need
* A proven track record within the property management industry, how stakeholders function and the range of services available to clients
* Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
* Have a proven track record of how to build and maintain client relationships
* Develop an understanding of how to build and maintain tenant/customer relationships
* Develop an understanding of how to build and maintain supplier relationships
* Understanding of key issues to be noted on property inspections and ability to resolve
* Understand and use industry/specific IT applications
* Understand the principles of service charges, budget management and purchase order management
* Be able to specify services, tender contracts and select service providers
* Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI’s
* Know and be able to apply legislation and policies relating to Environmental protection
* Understand insurance relating to buildings and the FSA regulations
* Understand and apply all procedures relating to work activities
* Able to plan and manage own workload
* Ability to work effectively in a busy environment as part of a team, supporting colleagues
* Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing
Desirables
* ARLA level 3 qualification
* A working knowledge of Reapit
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