Job Title: Complex Works Planner (D&M)
Location: Hertfordshire (Hybrid)
Sector: Social Housing
Salary: Upto £25 per hour
We are working with a well-established housing association that manages around 6,000 homes across Hertfordshire, Bedfordshire and Buckinghamshire. They are currently looking to appoint a Damp & Mould Planner / Administrator to support their Property Services team in managing and coordinating damp and mould cases across their housing portfolio.
This is a key administrative role supporting the effective management of repairs cases and ensuring residents receive clear communication and timely resolutions.
The Role The successful candidate will support the management of damp and mould cases from initial report through to completion. You will act as a central point of coordination between residents, internal teams and contractors, ensuring cases are logged accurately, progress is tracked and actions are completed within required timescales.
This role requires strong organisational skills, excellent communication and the ability to manage multiple cases while maintaining accurate records and compliance with internal procedures.
Key Responsibilities • Log and maintain damp and mould cases within the case management system
• Ensure accurate data entry and documentation of inspections, actions and communications
• Act as the first point of contact for residents with damp and mould enquiries
• Provide residents with updates on case progress and expected timelines
• Liaise with internal teams including repairs, surveyors and housing officers
• Coordinate with contractors to ensure inspections and works are completed
• Monitor progress of cases and escalate delays or risks where required
• Support the Complex Repairs Coordinator with escalated or complex cases
• Produce regular reports on case volumes, resolution times and outstanding actions
• Ensure all cases are managed in line with internal policy and regulatory requirements
Skills and Experience • Strong administrative and organisational skills
• Excellent communication and customer service abilities
• Ability to manage multiple tasks and prioritise workload effectively
• Experience using Microsoft Office and case management systems
• Knowledge of housing repairs processes would be advantageous
• Awareness of damp and mould issues within social housing is beneficial (training can be provided)
• Ability to work collaboratively with internal teams and contractors
The Organisation The organisation is committed to providing safe, high-quality homes and delivering excellent services for residents. They place a strong emphasis on collaboration, customer focus and continuous improvement across their property services teams.
If you would like further information or wish to apply, please get in touch or send over your CV