About the role
You will work as part of the Retail and Ticketing Team at the Ashmolean Museum, supporting sales and delivering a high standard of customer service. You will work across the Museum’s shops, including the main gift and book shop and the exhibition shop, as well as supporting the Welcome Desk with ticket and membership sales.
You will sell products, memberships, and tickets, contributing to sales targets through up‑selling and promoting Gift Aid and donations. You will provide a friendly and professional service, ensuring a welcoming environment for all visitors.
You will follow procedures for cash handling, shop security, and daily operations, including cashing up tills. You will assist with stock replenishment, pricing, and displays, maintain high standards of presentation and cleanliness, and support stocktakes, administrative tasks, and customer enquiries, including telephone queries.
This is a permanent variable hours post and you will be happy to work flexibly, including working weekends and occasional evenings. An interest in the Cultural Sector is a bonus, but not essential. This role requires lifting and carrying boxes of stock, pushing trolleys, and moving items between shop and storage locations as part of daily retail operations.
About You
You will have experience working in a fast‑paced, customer or visitor‑facing environment, with good IT skills and an aptitude for using EPOS systems and handling cash. You will be confident working both independently and as part of a team, with a proactive and positive approach to achieving sales targets and supporting colleagues.
You will be well organised, reliable, and punctual, with the ability to manage your time effectively and respond flexibly to changing priorities. You will demonstrate excellent communication and interpersonal skills, with the ability to engage positively with a wide range of visitors and provide a high standard of customer service.
You will be able to meet the physical demands of the role, including lifting and moving stock across different locations within the Museum. You will also be willing to work flexibly, including weekends and occasional evenings, in line with business needs.
You will have an interest in the cultural sector, museums, or galleries, which would be advantageous.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
* An excellent contributory pension scheme
* 38 days of annual leave
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family‑friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
How to Apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Anna Vrij‑Tottey, Retail & Ticketing Manager, who can be contacted with enquiries relating to the role (anna.vrij‑tottey@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Wednesday 15 April 2026 can be considered. Interviews are expected to take place on Tuesday 28 April 2026.
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