Are you passionate about delivering exceptional client experiences and leading high-performing teams? At Boundary Vets, we’re looking for an inspiring Client Care Team Lead to champion our client journey and bring our Core Values to life with a true Commitment to Excellence. As a key member of the Client Experience Lead Team, you will evaluate, design, define and deliver our client experience blueprint, working closely with the Practice Manager to ensure every client interaction reflects the very best of Boundary Vets. You’ll lead and develop our Client Care Insurance and Client Care Associates, creating a supportive and motivated environment where excellence is the standard. Key Responsibilities Lead the design and delivery of an outstanding end-to-end client experience Inspire, mentor and manage the Client Care Insurance and Client Care Associate teams Support onboarding, induction, and continuous training of new and existing team members Collaborate across internal functions and services to achieve Client Care KPIs Monitor and support effective practice debt control Ensure insurance claims are processed accurately and in a timely manner Drive engagement and foster a culture aligned with our Core Values. What We’re Looking For Proven leadership experience in a client-facing environment Strong organisational and problem-solving skills A passion for training, coaching, and team development High attention to detail, particularly in financial processes and insurance administration A collaborative mindset with a proactive approach to achieving targets What we offer 5 weeks holiday bank holidays Birthday Leave Extensive Internal CPD Potential career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Recruitment referral reward scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Boundary Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Boundary Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. LI-OH1 LI-Onsite Salary Value: £30,000 per annum; Salary Description; Up to and depending on experience;