Of responsibilities - detailed JD provided
* Queue
ticket management of tickets assigned to their Hub (and surrounding spokes)
ensuring appropriate updates and call management to maintain Service levels as
per contract
* Hub
Stock management including asset management of kit in/out (Scan items in/out of
locations) as per contract
*
Effective Management of disposals that go through their Hub as per contract
* Triage
and perform hardware repairs of 'in Warranty kit' and liaise with vendors for
parts and returns as per contract
* Locker
replenishments where appropriate as per contract
*
Highlight potential issues with service/potential service improvements to their
Team Leader
* Follow
any agreed processes and procedures either from the Authority (site regulations
etc) or Computacenter's own
Essentials
- Must have SC clearance / or be able to gain this, UK National with a UK
passport, Must join the OOH rota and standby, must have a full clean driving
licence - * 2 year+ experience in a PC field service environment or PC field
Workshop environment *Hardware - Diagnose, troubleshoot, support & repair
(including complex laptop break/fix repairs)
Accredited
or willing to go through HP & Dell - Desktop and Laptop training
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.