Are you our missing ingredient? Mon to Thurs 8am-5pm, Fri 8am-4pm Salary: c.£28k plus Bonus About us Dairygold processes 1.48 billion litres of milk a year, with an annual turnover of €1.65 billion. The society is structured across three divisions; food ingredients, agri business and retail, that drive and support our farmers and business. Dairygold Food Ingredients UK is the No 1 cheese ingredient solutions supplier to the UKs major food manufacturers, retailers and food service customers. We have achieved rapid growth over the last five years and have ambitious plans for this to continue. AA Grade BRC accredited, weve invested heavily in our people and recognise that recruiting, retaining and developing talent are critical to our future success. Our Customer Service team are the first point of call for our customers. Delivering great service is essential and so the team play a vital role in ensuring we meet all our customers needs to maintain our high standards. An opportunity has arisen within Customer Service for an experienced and enthusiastic Co-ordinator to join the Crewe team on a full-time basis. You will play a key role in maintaining good customer relations and improving our service from placing of order to delivery and after sales care. Key activities will include: Developing relationships with key customer and supplier contacts, maintaining good working relationships and building rapport Ensuring all orders are received in the correct format to reduce input error, checking SKU price against Service Agreement Deal with any customer queries that may arise from order placement through to delivery of goods Investigate and resolve all Customer Service related complaints in line with agreed SLAs Ensure all order amendments and daily tasks are completed as required Accurately input customers orders onto Oracle Ensure customer details are up to date and systems maintained Provide daily and weekly KPI data Who are we looking for? As the first point of contact for all our customer queries and complaints youll be a calm and confident communicator, who is genuinely interested in meeting customer needs with a positive attitude towards problem solving. Good listening skills and the ability to extract relevant information from customers will also ensure that you deal with queries promptly and have all the information to hand to ensure a speedy resolution. Youll have good IT skills, including Microsoft Word and Excel, and demonstrate excellent attention to detail ensuring accuracy in all order inputting and reporting. Oracle experience would be advantageous or other order management systems. Organised and conscientious, youll enjoy building relationships cross-functionally and demonstrate a positive and professional attitude to your role. The position offers an attractive basic salary, performance bonus and contributory pension scheme. If you are a results orientated and proactive individual with excellent customer and people skills who is interested in joining a market leading, KPI focussed, quality driven, business then look no further.