IT Service Manager Type: Permanent Salary: £100,000 Bonus Location: London (Hybrid - 3 days onsite) A leading organisation in the financial services sector is seeking an experienced IT Service Manager to join its London-based team. This strategic leadership role reports directly to the Head of Service Management and oversees a team of Operations and Systems Analyst. The company is undergoing a transformation, placing technology at the core of its operations to enhance service delivery and operational efficiency. Key Responsibilities: Lead and evolve IT service operations in line with ITIL best practices. Drive continuous improvement across service management processes and tooling. Collaborate with cross-functional teams to optimise service delivery. Mentor and manage teams, fostering a culture of accountability and professional growth. Shape and implement strategic roadmaps for IT service operations. Requirements: Proven experience leading IT service operations in complex, multi-vendor environments. Strong background in managing services across on-premises, cloud, PaaS, and SaaS platforms. Expertise in ServiceNow, particularly in ITIL-aligned configuration and reporting Track record of delivering strategic service management initiatives. Experience in regulated industries such as financial services or insurance is advantageous. Why Join? This is a rare opportunity to influence the future of IT service delivery within a well-established and forward-thinking organisation. You'll play a key role in defining and executing the roadmap for service operations in a dynamic, large-scale environment.