Roles and Responsibilities
Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment
Assist site with hardware/ desk/ office/ boardroom setup as requested
Execute supported directed tasks for network or server support on-site by escalations teams.
Provide first level troubleshooting and support for Applications
Capture, store and update in-scope site information.
EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging.
Mobile devices (phone/tablets) set-up, deployment, collection.
Software/Application Installation (Country/Site specific).
Basic Printing. Network and server troubleshooting support).
Provide New Hire Induction.
Manage local end user asset inventory and life cycle of assets.
Provide first level support for meeting room devices (VC devices, projectors, displays
etc.,)
Provide first level support for warehouse devices (RF Equipments, voice equipments,
Vehicle mounted units, label/thermal printers etc.,)
Maintain onsite inventory of supported devices.