You will play a key role in the success of your store by collaborating with in-store colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too. You need to be flexible to work shifts between 7am and 5pm Monday to Friday and occasional Saturdays.
Responsibilities include:
1. Participate in engagement planning & monthly store meetings.
2. Ensure customers receive a warm welcome, an informed conversation & a personalized proposal.
3. Use our client service tools to ensure a consistent customer experience.
4. Support your store's monthly customer contact plan.
5. Follow the merchandising plan to restock the shop floor.
6. Load the van & plan delivery routes.
7. Develop your skills & encourage colleagues to do so using our training tools.
Minimum requirements:
* Proven experience in a customer service/retail role.
* Valid driving license.
* Enjoys a collaborative working environment where supporting colleagues is key.
* Calm under pressure.
What makes you stand out:
* Excellent communication, customer service & interpersonal skills.
* Well organized & with an eye for detail.
* Enjoys ongoing coaching & support to advance career & build skills.
Since 1792, we've been supplying innovative paints and coatings that help to color people's lives and protect what matters most. Our portfolio of brands - including Dulux, International, Sikkens, and Interpon - is trusted worldwide. We're active in over 150 countries, using our expertise to sustain and enhance everyday life. Because we believe every surface is an opportunity. As part of the AkzoNobel family, Dulux Decorating Centres has over 240 stores nationwide and is the UK's largest paint and decorating merchant. We pride ourselves on doing things differently, fostering your success with a remarkable benefits package and career progression opportunities. Recognized as a Top 100 Employer with 'Investors in People-Gold' accreditation, we offer a wide range of services and products to decorating professionals and DIY enthusiasts across the country.
Locations: Eastleigh and Winchester - hours split between two stores.
Details:
* 40 hours per week
* £26,332 per annum
* Competitive salary (depending on experience)
* 25 days holiday excluding bank holidays
* Income protection
* Staff discount at Dulux Decorator Centre stores
* Employee Assistance Programme
* Employee Life Assurance
* Company pension
* Product discounts
* Flexible benefits scheme including Gymflex, retail card, dental cover, and more
We have been inventing the future for over two centuries and need people like you to join our team. Apply online via the provided link, and we will respond promptly. We support a healthy work-life balance and mental wellbeing, and are happy to consider flexible working options for all roles.
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