Job Description
Vice President of IT Operations - Enterprise Applications & Infrastructure
* Based in London
* Permanent, Full-Time
* Salary: Competitive (depending on experience)
* This role requires hands-on experience with Entrata - the property management software.
A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end-user support, and corporate IT infrastructure. This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems.
You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support.
Role & Responsibilities:
Entrata Application Service Management
1. Build and lead a dedicated team to support the Entrata platform, ensuring high availability and performance.
2. Oversee the full application lifecycle: deployment, upgrades, incident resolution, and vendor coordination.
3. Define and implement SLAs, KPIs, and continuous improvement initiatives.
4. Align Entrata capabilit...