The Company:
They are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m. Following company training the successful applicant will be accountable for a smooth and seamless provision of Data Cabling Engineer for both internal and external clients. An exciting opportunity has now arisen for a structured Cabling Engineer to join our growing team based in Gosport/Portsmouth. As a business they've been around since 1998.
They're a company that people want to work for because they are a family-run business and have excellent incentives.
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We're looking for a talented 2nd Line IT Support to work for our client.
They want to recruit someone with demonstrable experience of a Desktop Support environment (at least of 3 years).
If that's you then you could be exactly what they're looking for.
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The Role:
Based in the company's High Wycombe office, as the 2nd Line IT Support you will be primarily accountable for remote it telephone support for customers. Remote help to end users covering hardware, operating system, file and print, personal productivity suites, email, internet, intranet access. Adherence to a call logging process, password resets/mail routing/new accounts etc. Logging customer queries and meeting SLA’s, updating existing tickets with SLA time, ensuring that the operating system and personal produ...