Birmingham Competitive Salary Bonus Benefits An excellent opportunity for an experienced Team Leader to join our growing Contracts Team. Your expertise in claims and customer service will shape the future of our residential heating contracts. Whats In It For You? Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way. This includes: Highly competitive bonus 7% contribution towards your pension Comprehensive private medical and personal accident insurance plans Investment in your training and development to encourage and support your career progression within the company What Will You Be Doing? Supervise and support the day-to-day delivery of contract support activities, ensuring the efficient management of contract-related claims and requests across the business. You will lead a small team responsible for handling contract claims and the creation of new contracts, providing guidance, oversight, and support to ensure work is completed accurately and on time. Provide direction for the management of all contract documentation and records, ensuring accuracy, compliance, and scalability to support a portfolio currently at 272 contracts and expanding by 38% annually. Forge trusted relationships with customers and colleagues, ensuring the team delivers exceptional service and contract support processes. About You: Experienced in managing high-volume contract operations, ensuring timely, accurate and compliant delivery of services. Fully versed in resolving complex queries and contract disputes with a customer-centric approach. A proactive, self-starter demonstrating a can do attitude. Highly experienced in delivering continuous process improvement initiatives. Strong background within the plumbing/heating merchants and distribution sector. You thrive in leading a team to support and guide them to foster a smooth and efficient service. About Us: Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.